Shipping Policy

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are processed from Monday to Saturday, excluding public holidays.
• Once your order has been dispatched, you will receive a confirmation email or SMS with your tracking details.

We currently ship across India. For international or export orders, please contact our sales team for availability, shipping charges, and delivery timelines.

Delivery timelines may vary depending on your location:

• Metro Cities: 2–5 Business Days
• Other Cities & Towns: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Please note that these are estimated delivery times and may vary due to unforeseen circumstances.

• Shipping charges are calculated during checkout based on your delivery location and order value.
• Any applicable free shipping offers will be displayed on the website during checkout.

For restaurants, hotels, caterers, distributors, wholesalers, and corporate orders:

• Delivery timelines depend on order quantity and product availability.
• Shipping charges may vary based on destination and order volume.
• Our sales team will confirm dispatch and delivery schedules before processing the order.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking information to monitor your shipment until delivery.

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions
• Natural disasters
• Public holidays
• Transportation or courier issues
• High order volumes
• Other unforeseen circumstances beyond our control

We appreciate your patience and understanding in such situations.

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional shipping charges may apply for re-delivery.
• Orika Naturals will not be responsible for delays caused by incorrect address information.

If your package arrives damaged:

1. Inspect the package immediately upon delivery.
2. Take clear photographs of the package and the damaged product.
3. Contact our customer support within 48 hours of receiving the order.

Our team will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Orders are considered successfully delivered once received at the shipping address provided during checkout. Please ensure someone is available to receive the package.

For international or export enquiries:

• Shipping costs, customs duties, taxes, and import regulations vary by country.
• Customers are responsible for any customs duties or local taxes imposed by the destination country unless otherwise agreed.
• Please contact us before placing an international order for a customized shipping quotation.

If you have any questions regarding shipping, bulk deliveries, or order tracking, please contact us through our Contact Us page. Our team will be happy to assist you.