Return & Refund Policy

You may request a return if:

• You receive a damaged product.
• You receive an incorrect product.
• The product is defective or unusable upon delivery.

To be eligible for a return:

• The request must be made within 48 hours of receiving the order.
• The product must be unused and in its original packaging.
• Proof of purchase and clear photographs of the product and packaging must be provided.

Returns will not be accepted for:

• Products damaged due to misuse or improper handling.
• Minor variations in color, texture, or grain, as areca leaf products are made from natural materials.
• Products that have been used or altered after delivery.
• Bulk or customized orders, unless they arrive damaged or incorrect.
• Orders returned without prior approval.

If you receive a damaged, defective, or incorrect item:

1. Contact our customer support within 48 hours of delivery.
2. Share your order number and clear photographs of the product and packaging.
3. Our team will review your request and respond within 2–3 business days.

If approved, we will arrange a replacement or refund.

Refunds are issued only after the returned product has been inspected and approved.

Approved refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

If a replacement is approved:

• We will ship the replacement product at no additional cost.
• Replacement delivery timelines may vary based on product availability and your location.

Before Shipment: Orders may be cancelled before they are dispatched. Once approved, a full refund will be processed.

After Shipment: Orders cannot be cancelled once they have been shipped.

Bulk, wholesale, catering, restaurant, hotel, and customized orders are generally non-refundable and non-returnable once production has started.

If a bulk order arrives damaged or incorrect, please notify us within 48 hours of delivery. We will assess the issue and provide an appropriate resolution.

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product.

If a return is approved for reasons other than our error, return shipping costs may be the customer's responsibility.

To request a return or replacement, please provide:

• Order Number
• Full Name
• Contact Number
• Reason for Return
• Photos of the Product and Packaging

Our support team will guide you through the return process.