Privacy Policy
At Orika Naturals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping & Billing Address
- Payment Information (processed securely through payment gateways)
Non-Personal Information
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and customer experience
- Respond to your enquiries
- Share promotional offers, newsletters, and product updates (only if you have opted in)
- Prevent fraud and enhance website security
3. Payment Security
We do not store your credit/debit card details or payment credentials. All online payments are processed securely through trusted third-party payment gateways that use industry-standard encryption.
4. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with trusted service providers when necessary, including:
- Shipping and logistics partners
- Payment gateway providers
- Marketing and email service providers
- Government authorities, if required by applicable law
All such parties are required to protect your information and use it only for the services they provide.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
7. Your Rights
You have the right to:
- Access your personal information
- Update or correct inaccurate information
- Request deletion of your personal data, subject to legal obligations
- Withdraw your consent for marketing communications at any time
To exercise these rights, please contact our customer support team.
8. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date. Continued use of our website constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the way your information is handled, please contact us through our Contact Us page.
